Return requests
If a customer receives the wrong item or a damaged product, they should contact support as soon as possible with the order number and issue details.
Refund handling
Approved refunds are processed according to the payment method used for the order. Cash on Delivery refunds are recorded manually, while gateway refunds follow gateway-specific handling.
Before approving a return
Always verify order details, delivery condition, and any product-specific rules before confirming the final resolution.